{"id":2484,"date":"2026-03-11T08:27:57","date_gmt":"2026-03-11T07:27:57","guid":{"rendered":"https:\/\/spraga.de\/?page_id=2484"},"modified":"2026-05-25T15:24:40","modified_gmt":"2026-05-25T13:24:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/spraga.de\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"    <section class=\"simple-hero-icons-banner-type-2 simple-hero-icons-banner-type-2--green simple-hero-icons-banner-type-2--start-purple\"><\/section>\n    \n\n    <section class=\"section-faq-search-banner \">\n        <div class=\"container\">\n            <h3 class=\"title-faq-search-banner\">PRIVACY POLICY<\/h3>\n\n            <div class=\"wrap-faq-search-input\">\n                <input\n                        type=\"text\"\n                        id=\"faqSearch\"\n                        class=\"form-control\"\n                        placeholder=\"Search\"\n                >\n            <\/div>\n\n                    <\/div>\n    <\/section>\n\n    \n\n    <section class=\"section-custom-accordion-type-2\">\n        <div class=\"container\">\n                            <h3 class=\"title-section\">COOKIE POLICY<\/h3>\n                        <div class=\"accordion\" id=\"accordion-6a21d6f4948cb\">\n                \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-1-6a21d6f494a42\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-1-6a21d6f494a42\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-1-6a21d6f494a42\">\n                <span class=\"title\"> WHO WE ARE?<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-1-6a21d6f494a42\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-1-6a21d6f494a42\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">This Privacy Policy explains how the Spraga group of companies (\u201c<\/span><span style=\"font-family: Arial, serif;\"><b>Spraga<\/b><\/span><span style=\"font-family: Arial, serif;\">\u201d, \u201c<\/span><span style=\"font-family: Arial, serif;\"><b>we<\/b><\/span><span style=\"font-family: Arial, serif;\">\u201d, \u201c<\/span><span style=\"font-family: Arial, serif;\"><b>us<\/b><\/span><span style=\"font-family: Arial, serif;\">\u201d or \u201c<\/span><span style=\"font-family: Arial, serif;\"><b>our<\/b><\/span><span style=\"font-family: Arial, serif;\">\u201d) collects and uses personal data when you visit and shop on our website and\/or online stores for kombucha drinks located at<\/span> <span style=\"font-family: Arial, serif;\">spraga.de (the \u201c<\/span><span style=\"font-family: Arial, serif;\"><b>Website<\/b><\/span><span style=\"font-family: Arial, serif;\">\u201d).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">The data controller responsible for your personal data will be <\/span><span style=\"font-family: Arial, serif;\"><b>Spraga Portugal, Unipessoal LDA<\/b><\/span><span style=\"font-family: Arial, serif;\">, company number 517303965, registered at Rua Artilharia 1, No. 63, 3, Lisbon 1250-038, Portugal<\/span><span style=\"font-family: Arial, serif;\"><span lang=\"uk-UA\">.<\/span><\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">In respect of personal data of representatives of legal-entity customers processed for our own business purposes, we act as an independent data controller within the meaning of applicable data protection laws.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on the Website, or via the following email: <a href=\"mailto:gdpr@spraga.com\">gdpr@spraga.com<\/a><\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-2-6a21d6f494a69\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-2-6a21d6f494a69\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-2-6a21d6f494a69\">\n                <span class=\"title\"> What this Privacy Policy covers<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-2-6a21d6f494a69\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-2-6a21d6f494a69\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">This Privacy Policy applies to personal data we collect when you:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, serif;\">browse our Website,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">create a customer account (individual or entity),<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">place an order as a registered customer or as a guest,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">place an order on behalf of a legal entity you are a director\/employee\/agent\/authorized representative in;<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">sign up to receive marketing communications, or<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">contact us for any reason (for example, with a question or complaint).<\/span><\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">It does not apply to third-party websites or services that may be linked from our Websites (for example, payment providers\u2019 pages or social media platforms). Those services have their own privacy policies.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-3-6a21d6f494a85\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-3-6a21d6f494a85\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-3-6a21d6f494a85\">\n                <span class=\"title\"> Personal data we collect<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-3-6a21d6f494a85\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-3-6a21d6f494a85\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol class=\"big-numbers\">\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><i>3.1. Data you provide to us<\/i><\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">(a) Customer accounts<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">When you create a customer account on a Website, we collect:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; first name and last name,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; email address (personal or business),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; password,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; corporate contact details,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your position in the company you represent,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; billing or invoicing details,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; optionally, phone number (personal or business),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; optionally, billing and\/or delivery address,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; optionally, VAT number (for business customers).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">(b) Orders and guest checkout<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">When you place an order (as a registered customer or as a guest), we collect:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; first name and last name,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your position, if you order on behalf of the company,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; email address (personal or business),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; phone number (personal or business),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; billing address,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; delivery address (if different),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; VAT number (for business customers, where relevant),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; order details (products purchased, quantities, prices, discounts, delivery method),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; communication with you regarding the order (for example, order confirmation, delivery updates, queries and complaints).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We use this information to process and deliver your order, manage payments, and handle returns, defects, or complaints.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">(c) Communications with us<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you contact us (for example, by email or via a contact form), we collect:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your name,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your contact details (such as email address and, if provided, phone number<\/span><span style=\"font-family: Arial, serif;\"><span lang=\"uk-UA\"> \u2013 <\/span><\/span><span style=\"font-family: Arial, serif;\">personal or business),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; name of the company (for business clients),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your position, if you act on behalf of the company,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; the content of your message and any other information you choose to provide.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">(d) Marketing preferences<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you choose to receive our marketing emails and newsletters, we collect and store:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your name,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your position, if you act on behalf of the company,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your email address (personal or business),<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; information about your marketing preferences (for example, whether you have opted in, and if\/when you unsubscribed).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><i>3.2. Data we collect automatically<\/i><\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">When you browse our Website, we may automatically collect certain information about your device and usage, for example:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; IP address,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; browser type and version,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; operating system,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; pages visited and time spent on each page,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; referring website or source,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; information about how you interact with the Website.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We typically collect this information using cookies and similar technologies. Essential cookies are necessary for the Website to function (for example, to keep items in your basket). Non-essential cookies, such as those used for analytics or marketing, are used only where permitted by applicable law and your cookie preferences.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">For more details on how we use cookies, please see our Cookie Policy.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><i>3.3. Your data provided by a legal entity you represent<\/i><\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We will at all times assume that a legal entity providing us with personal data of its employees\/representatives is entitled to do so by law or by the data subjects. In case you learn that your information was shared by the entity you represent without your sufficient knowledge, please immediately notify us of the same. <\/span><\/p>\n<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-4-6a21d6f494aa7\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-4-6a21d6f494aa7\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-4-6a21d6f494aa7\">\n                <span class=\"title\"> Purposes and legal bases for processing<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-4-6a21d6f494aa7\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-4-6a21d6f494aa7\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<ol class=\"big-numbers\">\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Under the General Data Protection Regulation (EU) 2016\/679 (GDPR), we must have a lawful basis for each use of your personal data. Depending on the context, we use one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">4.1 To create and manage your customer account<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We process your account data to:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; register your or your company\u2019s account,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; allow you to log in and manage your details and orders,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; provide customer support related to your account.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Legal basis: performance of a contract (Article 6(1)(b) GDPR), because this processing is necessary to provide the account and related services you request. In some cases, our legitimate interest in operating an efficient e-commerce platform (Article 6(1)(f) GDPR) may also apply.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">4.2 To process and deliver your orders<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We process personal data provided in connection with an order (including guest orders) in order to:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; accept and confirm your order,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; process payment with our payment partners,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; prepare and deliver products to the delivery address you specify,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; communicate with you about your order (order confirmation, delivery updates, returns or complaints).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Legal basis: performance of a contract (Article 6(1)(b) GDPR). Without this data we cannot complete your purchase.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">4.3 To comply with legal and regulatory obligations<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We keep certain records of your transactions and communications in order to:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; comply with tax, accounting and corporate record-keeping obligations,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; respond to requests from public authorities where we are legally required to do so,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; comply with consumer protection and product safety laws.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Legal basis: compliance with legal obligations (Article 6(1)(c) GDPR), for example under applicable tax and accounting legislation in the country of the relevant Spraga Company.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">4.4 To manage our relationship with you and provide customer support<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We use your contact details and correspondence to:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; respond to your questions and requests,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; handle complaints and defective product claims,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; notify you about changes to our terms or this Privacy Policy.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Legal basis: performance of a contract (Article 6(1)(b) GDPR) and\/or our legitimate interests in providing good customer service and protecting our legal position (Article 6(1)(f) GDPR).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">4.5 Marketing communications<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you choose to receive marketing emails (for example, about new products, promotions or events), we will use your name and email address to send you such communications.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Legal basis:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; your consent (Article 6(1)(a) GDPR), or<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; our legitimate interests (Article 6(1)(f) GDPR) where permitted by applicable e-privacy rules (for example, \u201csoft opt-in\u201d for existing customers), provided you have not objected.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">You can withdraw consent or opt out of marketing at any time by clicking the \u201cunsubscribe\u201d link in our emails or by contacting us. This will not affect the lawfulness of processing carried out before you withdrew your consent.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">4.6 Website security, fraud prevention and analytics<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We may use automatically collected data (such as IP address and device information) to:<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; maintain the security and integrity of the Websites,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; detect and prevent fraud or misuse of our services,<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">&#8211; compile aggregated statistics and analytics to improve our Websites, products and services.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Legal basis: our legitimate interests (Article 6(1)(f) GDPR) in ensuring the security of our Websites and improving our business operations.<\/span><\/p>\n<\/li>\n<\/ol>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-5-6a21d6f494ac1\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-5-6a21d6f494ac1\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-5-6a21d6f494ac1\">\n                <span class=\"title\"> Payment processing<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-5-6a21d6f494ac1\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-5-6a21d6f494ac1\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We do not collect or store your full payment card details. When you pay for an order, you are redirected to (or an embedded frame connects you with) a secure payment provider (for example, Stripe, PayPal or another local provider). We send them only the data necessary to process the payment, such as:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, serif;\">name (person, company),<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">billing address,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">email,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">order total and order ID.<\/span><\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">The payment provider may collect additional information directly from you and your device (such as card details, device identifiers or IP address) to process the transaction and for fraud prevention. Their use of your personal data is governed by their own privacy policy, which we encourage you to read carefully.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-6-6a21d6f494ad8\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-6-6a21d6f494ad8\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-6-6a21d6f494ad8\">\n                <span class=\"title\"> Delivery and courier services<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-6-6a21d6f494ad8\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-6-6a21d6f494ad8\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p>To deliver your order, we share the necessary delivery details with our logistics partners and courier companies operating in Germany and internationally, including:<\/p>\n<ul>\n<li>name;<\/li>\n<li>delivery address;<\/li>\n<li>phone number;<\/li>\n<li>email address (where needed for delivery updates);<\/li>\n<li>order reference.<\/li>\n<\/ul>\n<p>This information is provided either:<\/p>\n<ul>\n<li>manually (for example, by inputting data into the courier&#8217;s web portal), or<\/li>\n<li>via an integration (for example, using APIs, CSV export or another secure electronic method).<\/li>\n<\/ul>\n<p>We only share the data required for the courier to perform delivery and related tracking or notification services.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-7-6a21d6f494afe\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-7-6a21d6f494afe\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-7-6a21d6f494afe\">\n                <span class=\"title\"> Data retention \u2013 how long we keep your data<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-7-6a21d6f494afe\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-7-6a21d6f494afe\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We keep personal data only for as long as necessary for the purposes for which it was collected and to comply with legal, accounting or reporting obligations.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">In particular:<\/span><\/p>\n<ul>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><u>Customer accounts:<\/u><\/span><span style=\"font-family: Arial, serif;\"> we retain your account data for as long as your account is active. If you ask us to delete your account (and all related login information, including Facebook Login), we will deactivate it and delete or anonymise personal data associated with the account, except for data that we must keep for legal or accounting purposes.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><u>Orders (including guest orders):<\/u><\/span><span style=\"font-family: Arial, serif;\"> we typically retain order information (including your contact and billing details) for a period of 10 years.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><u>Marketing data:<\/u><\/span><span style=\"font-family: Arial, serif;\"> we retain your marketing preferences and related personal data until you unsubscribe or object to receiving marketing communications. We may also keep a minimal record of your opt-out (for example, your email address and the fact you unsubscribed) to ensure we do not send you marketing in the future.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><u>Customer support correspondence:<\/u><\/span><span style=\"font-family: Arial, serif;\"> we retain correspondence and related data for as long as necessary to resolve your query or complaint, and for a reasonable period afterwards to protect our legal interests (typically up to the applicable statutory limitation period).<\/span><\/p>\n<\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If we are subject to a legal claim, investigation or audit, we may need to retain data beyond the periods stated above for the duration of the matter and for any applicable limitation period.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-8-6a21d6f494b24\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-8-6a21d6f494b24\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-8-6a21d6f494b24\">\n                <span class=\"title\"> Sharing your personal data<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-8-6a21d6f494b24\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-8-6a21d6f494b24\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We do not sell your personal data. We may share your personal data with the following categories of recipients, only to the extent necessary for the purposes described in this Privacy Policy:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, serif;\">Service providers: IT hosting providers, e-commerce platform providers, email service providers, analytics tools, customer support tools, and professional advisers (for example, lawyers or accountants) who provide services to us under appropriate contracts.<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">Payment providers: third-party payment processors who handle your payments and card details.<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">Delivery and logistics partners: courier companies and fulfilment providers who deliver orders or handle returns.<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">Group companies and business partners: other Spraga Companies where necessary for internal administration, reporting or to support our e-commerce operations.<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">Public authorities and regulators: where we are legally obliged to do so (for example, to tax authorities, law enforcement, or data protection authorities) or where disclosure is necessary to protect our rights, customers, or others.<\/span><\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Where we use service providers to process personal data on our behalf, we ensure that they only process the data according to our instructions and under a written data processing agreement as required by the GDPR.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-9-6a21d6f494b3b\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-9-6a21d6f494b3b\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-9-6a21d6f494b3b\">\n                <span class=\"title\"> International data transfers<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-9-6a21d6f494b3b\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-9-6a21d6f494b3b\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Some of our service providers or group companies may be located outside the European Economic Area (EEA), or may use servers located outside the EEA. If personal data is transferred to a country that has not been recognised by the European Commission as providing an adequate level of data protection, we will ensure that appropriate safeguards are in place, such as:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, serif;\">using standard contractual clauses approved by the European Commission, and\/or<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">\u00a0relying on another lawful transfer mechanism under the GDPR.<\/span><\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">You can contact us using the details above if you would like more information about how we protect personal data in relation to international transfers.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-10-6a21d6f494b50\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-10-6a21d6f494b50\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-10-6a21d6f494b50\">\n                <span class=\"title\"> Security of your personal data<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-10-6a21d6f494b50\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-10-6a21d6f494b50\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include, for example:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Arial, serif;\">using secure (HTTPS) connections for our Websites,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">restricting access to personal data to authorised staff and service providers on a need-to-know basis,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">using hashed passwords for customer accounts,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">maintaining appropriate backup and logging procedures,<\/span><\/li>\n<li><span style=\"font-family: Arial, serif;\">regularly reviewing our security policies and practices.<\/span><\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">However, no system can be completely secure. While we do our best to protect your personal data, we cannot guarantee the security of information transmitted to or from the Websites over the internet.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-11-6a21d6f494b67\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-11-6a21d6f494b67\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-11-6a21d6f494b67\">\n                <span class=\"title\"> Your data protection rights<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-11-6a21d6f494b67\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-11-6a21d6f494b67\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Under the GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. In particular, you may have the right to:<\/span><\/p>\n<ul>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Access:<\/b><\/span><span style=\"font-family: Arial, serif;\"> request confirmation as to whether we process your personal data and obtain a copy of the personal data we hold about you.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Rectification:<\/b><\/span><span style=\"font-family: Arial, serif;\"> request that we correct inaccurate or incomplete personal data about you.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Erasure:<\/b><\/span><span style=\"font-family: Arial, serif;\"> request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent (where applicable).<\/span><\/p>\n<\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you have used Facebook Login to access our services and wish to request the deletion of your personal data associated with your account, you may do so by sending a request to <a href=\"mailto:gdpr@spraga.com\">gdpr@spraga.com<\/a> with the email topic Facebook Login Erasure.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Upon receipt of a valid request, we will delete or anonymize your personal data associated with your Facebook account within a reasonable timeframe, unless retention is required by applicable law. You may also remove our application from your Facebook account settings at any time.<\/span><\/p>\n<ul>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Restriction:<\/b><\/span><span style=\"font-family: Arial, serif;\"> request that we restrict the processing of your personal data in certain circumstances (for example, while we are verifying the accuracy of your data or assessing an objection).<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Data portability:<\/b><\/span><span style=\"font-family: Arial, serif;\"> request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, and have it transferred to another controller, where the processing is based on your consent or on a contract and is carried out by automated means.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Objection:<\/b><\/span><span style=\"font-family: Arial, serif;\"> object at any time to the processing of your personal data where the legal basis is our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defense of legal claims.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Direct marketing:<\/b><\/span><span style=\"font-family: Arial, serif;\"> you have an absolute right to object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing. If you object, we will stop using your data for this purpose.<\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\"><b>Withdraw consent:<\/b><\/span><span style=\"font-family: Arial, serif;\"> where we rely on your consent to process personal data (for example, for certain types of marketing), you can withdraw your consent at any time. This does not affect the lawfulness of processing before you withdrew your consent.<\/span><\/p>\n<\/li>\n<\/ul>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">To exercise any of these rights, please contact us using the contact details in Section 1. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Representatives of legal-entity customers whose personal data we process are entitled to exercise their data protection rights directly with us in accordance with this Privacy Policy, irrespective of whether the contractual relationship is concluded with the legal entity.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-12-6a21d6f494b7f\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-12-6a21d6f494b7f\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-12-6a21d6f494b7f\">\n                <span class=\"title\"> Contacting us about your personal data<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-12-6a21d6f494b7f\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-12-6a21d6f494b7f\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you have any questions or concerns about how we use your personal data, or if you wish to exercise your rights, please contact us using the contact details provided in Section 1 hereof.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We will respond to your request as soon as reasonably possible and in any event within the time limits set out in the GDPR.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-13-6a21d6f494b93\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-13-6a21d6f494b93\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-13-6a21d6f494b93\">\n                <span class=\"title\"> Complaints to the Data Protection Authority<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-13-6a21d6f494b93\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-13-6a21d6f494b93\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you are unhappy with how we have used your personal data, we would appreciate the chance to resolve your concerns in the first instance. Please contact us using the details above.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">You also have the right to lodge a complaint with the data protection authority in Germany: the competent Datenschutzbeh\u00f6rde of your land \u2013 find your local authority here <\/span><a href=\"https:\/\/www.bfdi.bund.de\/anschriften\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: Arial, serif;\"><b>www.bfdi.bund.de\/anschriften<\/b><\/span><\/a><span style=\"font-family: Arial, serif;\"> in Kontaktfinder menu (choose Landesbeh\u00f6rde and your land).<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">If you access our Website from outside of<\/span> <span style=\"font-family: Arial, serif;\">Germany or you are a national of another country, you can either address the above authority, or your home one. The details for other European supervisory authorities are available on the website of the European Data Protection Board (EDPB) at <a href=\"https:\/\/www.edpb.europa.eu\/about-edpb\/contact-us_en\" target=\"_blank\" rel=\"noopener\">https:\/\/www.edpb.europa.eu\/about-edpb\/contact-us_en<\/a>.<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n    <div class=\"accordion-item\">\n        <h2 class=\"accordion-header\" id=\"heading-faq-item-14-6a21d6f494ba9\">\n            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                    data-bs-target=\"#collapse-faq-item-14-6a21d6f494ba9\" aria-expanded=\"false\"\n                    aria-controls=\"collapse-faq-item-14-6a21d6f494ba9\">\n                <span class=\"title\"> Changes to this Privacy Policy<\/span>\n            <\/button>\n        <\/h2>\n        <div id=\"collapse-faq-item-14-6a21d6f494ba9\" class=\"accordion-collapse collapse \"\n             aria-labelledby=\"heading-faq-item-14-6a21d6f494ba9\"\n\n                                    data-bs-parent=\"#accordion-6a21d6f4948cb-sub\"\n                        >\n            <div class=\"accordion-body\">\n                \n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We may update this Privacy Policy from time to time, for example to reflect changes in the law, our practices or our Website. The most current version will always be available on the Website and will include the date it was last updated.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">We encourage you to review this Privacy Policy periodically to stay informed about how we use your personal data.<\/span><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-family: Arial, serif;\">Current version: 25.05.2026<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n            <\/div>\n        <\/div>\n    <\/section>\n    \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-2484","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/pages\/2484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/comments?post=2484"}],"version-history":[{"count":6,"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/pages\/2484\/revisions"}],"predecessor-version":[{"id":3323,"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/pages\/2484\/revisions\/3323"}],"wp:attachment":[{"href":"https:\/\/spraga.de\/en\/wp-json\/wp\/v2\/media?parent=2484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}